Just go to our contact page by clicking here where you will be able to submit your requests. We will get back to you as soon as possible.

Please refer to our Return Policy.

Yes. You may subscribe to our mailing list by selecting this option on your account page.

Please click here for our cleaning guide that describes the best way how to hand wash your glasses.

Tips from Georg Riedel: After use, rinse the decanter thoroughly with warm water until the water runs clear. Do not use soap. No one has drunk from the decanter and alcohol is a natural disinfectant.

Do not overcrowd your dishwasher so that glassware is banging against other items. If your dishwasher comes with a stemware rack, utilize it. Remove glassware after the final rinse cycle. If left in during the dry cycle, soap reside in the steam will redeposit on the glasses.

For more details about Proposition 65, please click here.

If you have forgotten the password for your account, you can have a reminder sent to you by entering the e-mail address associated with your Riedel account on this page.

Any payment transactions will be encrypted using secure socket layer (SSL) technology. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet.

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report Òaggregate informationÓ to our advertisers. ÒAggregate InformationÓ is statistical data about our users' browsing actions and patterns that we collect, from which individual customer identities have been removed.

Please click here to view our Privacy Policy.

Please be advised that all ordes are processed immediately and the shipping cutoff time is 1:00PM (EST). All orders placed after this time will be shipped the following business day.

All orders are shipped directly from our warehouse in Edison, New Jersey during normal working hours. You have the option to select UPS Ground, UPS 2nd or 3rd day delivery at your cost. Please also check our home page for promotional shipping offers (subject to change at any time).

It depends on the carrier and shipping method.

No, we are sorry that we are unable to offer this service.

No, we are sorry that we are unable to offer this service.

Regular rates apply.

No, we are sorry that we are unable to offer this service.

If the item that you ordered is out of stock you will be notified by e-mail and if the amount was charged you will be credited immediately.

Orders shipping to Hawaii, Alaska or Puerto Rico will be shipped via UPS 2nd day service or UPS Ground billed at the standard rate.

At this time we are not offering free shipping.

If you are struggling to find what you are looking to purchase then please email use our online form to send any inquiries.

Please click here to see all glass series and decanters.

Ordering Questions

You will receive an e-mail confirming your order has been received.

Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.

It is possible to order from outside the US however we are only able to ship to a US address.

We accept the following credit cards: Visa, Mastercard, American Express.

Your credit card will be charged immediately after the order is placed and your credit card has been authorized.

As our company is located in New Jersey you have to pay tax for all orders shipped within New Jersey. You will not pay tax for all orders shipped outside of New Jersey.